Frequently Asked Questions
about the FloorPro® Floor Flatness Profiler

Do I have to be in constant contact with my FloorPro® while in use?

No, the beauty of the FloorPro® is you “set it” and “forget it”.  The FloorPro® allows you to do other tasks while the FloorPro® gathers the necessary data, saving you time and money with each use. 

Can I rent a FloorPro®?

No, unfortunately the FloorPro® is not available for rent, but please contact our office to learn about our easy to own payment plan.

Can I trade in my FloorPro®?

Yes, trade-ins are accepted.  We require your trade in model to include all parts and the FloorPro® to be in working condition.  If you do decide to trade in your old model we offer a one time discount on the purchase of a new model.  Contact our office for further details. 

Can I run my FloorPro® through water?

Yes, but we highly recommend you don’t.  Running your FloorPro® through water may contaminate the battery compartment potentially shorting out the electronics rendering your FloorPro® inoperable. 

What temperature range can I run my FloorPro®?

Your FloorPro® can operate between 32 degrees Fahrenheit and 100 degrees Fahrenheit.  We strongly recommend you keep it out of direct sunlight and stored out of extreme temperatures to keep it in the best operating condition. 

Can I call to get assistance on the operation of my FloorPro®?

Absolutely, with the purchase of each FloorPro® we offer 4 hours of technical and operational support (a $320 Value). 

I received an answer from my FloorPro® that doesn’t make any sense.  What do I do?

It is possible the memory on your FloorPro® may be full and affecting your readings.  We suggest you check and if so erase the existing memory and re-run you test to get the desired readings. 

How much data can the FloorPro® hold?

Your FloorPro® can hold a tremendous amount of data.  Up to 16 miles if necessary.  We strongly recommend you download the data at the conclusion of each job in order to ensure the accuracy of your readings and efficiency of your machine. 

Can I measure 10 different jobs simultaneously?

Yes, your FloorPro® is very versatile and can simultaneously record multiple jobs.  We suggest in order to ensure accuracy that you run one job at a time. 

How long can I keep data stored in my FloorPro®?

Storing data in your FloorPro® for lengthy periods of time may cause inaccuracy in readings.  We highly recommend you download the data and erase the memory at the conclusion of your workday to avoid potential shortages and loss of data. 

I’m unable to see results on the screen.  Why is that?

The backlight on your FloorPro® may be too bright or too dim.  Re-run the setup feature on your FloorPro® and make the necessary adjustments to view the screen. 

Is the FloorPro® available only in standard measuring units?

No, the FloorPro® is also available in metric measuring units.  Please contact our office to get pricing on a metric model. 

How long is my FloorPro® going to last?

FloorPro®’s durability is unmatched and they hold up to normal wear and tear very well.  Models have remained in excellent working condition for 5-10 years.  If you have reached this point and are looking for an upgrade contact our office for discounts on trading in your existing FloorPro®.

Does my FloorPro® come with a warranty?

Absolutely, your FloorPro® comes with a one year limited warranty.

What happens if I drop my FloorPro®?

The FloorPro® is designed to hold up to rigorous use.  The most common problems after dropping the FloorPro® may result in bent axels and/or damaged wheels.  Damage of this nature will affect your readings and replacement parts should be installed.  Please contact us for a list of available replacement parts.  

How do I purchase a FloorPro® VIII?

To purchase your FloorPro® contact our office at 303-565-1781 or simply click here to use our online order form. 

How much is it to invest in a FloorPro® VIII?

The intial investment in your FloorPro® is $12,900 for the Standard version; $13,700 for the Metric.

What is included with a FloorPro®?

When you invest in a FloorPro® you automatically get the state of the art TruFlat® software via CD or Download that is user friendly and ready to download in either Windows or DOS format as soon as you pop it in. You are also entitled to one year of free software upgrades with purchase of FloorPro®.

How can I get a copy of the software?

You can order a copy of the TruFlat® software (in CD or downloadable format) here, or by contacting our office at 303-565-1780. When you order TruFlat® Software, you are entitled to one year of free software upgrades.

Is there a training program?

We are offering one-on-one training for selected clients on a very limited basis. To see if you qualify, please call 303-565-1780 for details.

Is there a certification program?

We are offering one-on-one certification for selected clients on a very limited basis. To see if you qualify, please call 303-565-1780 for details.

How can I get replacement manuals?

Replacement manuals can be ordered directly from our website. Click here to order a replacement manual.

What are my payment options?

There is a $4,000 deposit on large items such as the FloorPro® Standard and FloorPro® Metric.

There are smaller items you can purchase immediately. See our Products page for full details.

What are FloorPro®’s specifications and tolerance?

See the Specifications and Tolerance page for details.

How often do I have to send in my FloorPro® for re-calibration?

Every 16-18 Months. Here's how to send us your FloorPro® for calibration.

We currently use Face’s Dipstick® 2200 and were interested in upgrading.  Is your product more efficient and/or easier to use?

Absolutely.  The FloorPro® is extremely user friendly and efficient.  In fact it will save you time and money the first time you use it.  The FloorPro® is “set it” and “forget it”. See our comparison page for details.